Return Policy
Chronocash believe in giving their customers a luxury experience to match their recent purchase.
Although we aim to achieve this we know that sometimes our customers may not have the experience we anticipate and finally seeing their watch they may not be 100 % happy.
Therefore we try to make the return of the watch as easy as possible.
Please read carefully, as not all items may be returnable.
Items that are non-returnable:
Any item listed in “Unworn” condition
Any items that has been altered or is not in substantially the same condition as it was at the time of purchase.
This includes blemishes, mechanical tampering, scratches, dings, or any indication that the watch has been worn by you or resized in any manner.
What is this red sticker doing on my watch?
At the time of shipping, all returnable items are affixed with a one-time use sticker, which means that watch has been put through a rigorous inspection to ensure you are getting a genuine product. If you return the watch and the one-time use sticker has been removed or altered, we cannot ensure the watch has not been tampered with. Because of this, we’ll need to put the watch back through our inspection process to ensure the next buyer is receiving a genuine product.I removed the red sticker. Can I still return the watch?
We understand that receiving your watch can be an exciting experience and you may accidentally take the red sticker off. From your conversations with our sales specialists to the messaging in our packages, we do our best to make sure you are aware of the red sticker, but accidents happen. In the event that you have altered or removed the red sticker, don’t fret—you can still return your watch. However, due to the inspection process mentioned above, you’ll be given a refund of the final sale price minus an inspection fee of 5% up to 500 euroReturning a Watch is Easy!
Contact Chronocash within 7 days from the date of shipment to request an Return Merchandise Request.
Call us at +49 30 883 8220, or email us at info@chronocash.eu
Once we’ve issued you the Return Merchandise Request, Chronocash will e-mail you shipping labels. Please follow the shipping instructions to ensure the package gets safely back to our facility. The item must be back to our facility within 14 days from original date of shipment. Items must include all packaging materials, documents, instruments, links, straps, buckles, tags, protective stickers, boxes, authentication papers, manuals, and accessories included in the original package.
Once the item and all included accessories are in our facility, please allow us up to 10 business days to process your refund.
Provided that you’ve met the above deadlines and the red sticker has not been tampered with, we’ll refund your money back in full!