Instructions on Withdrawal

Right of Withdrawal for Consumers
(Consumer means any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business or profession.)

1. Instructions on Withdrawal
1.1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract, or — in the case of goods — from the day on which you or a third party designated by you (who is not the carrier) have taken possession of:

  • the goods, if you ordered one or more goods under a single order and they are delivered together; or
  • the last good, if you ordered several goods under a single order and they are delivered separately.

To exercise your right of withdrawal, you must inform us:
Chronocash GmbH
Kurfürstendamm 35, 10719 Berlin
Telephone: +49 30 8838220 / +49 162 2785764
E-Mail: niko@chronocash.eu
Website: https://chronocash.eu/de/

You must notify us of your decision to withdraw from the contract by means of a clear declaration (e.g., a letter sent by post or an e-mail). You may use the Model Withdrawal Form attached below, but it is not mandatory.
You may also fill in and submit the model withdrawal form or another clear declaration electronically via our website. If you use this option, we will immediately send you confirmation of receipt of such a withdrawal (e.g., by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us).
The reimbursement shall be made without undue delay and at the latest within fourteen (14) days from the day on which we receive notice of your withdrawal from this contract.
We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees because of this repayment.
If goods were supplied, we will collect them at our cost. You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
If you requested that services begin during the withdrawal period, you shall pay us an amount proportionate to the services already provided up to the moment you notify us of your withdrawal, relative to the full scope of the contract.

3. Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
  • for the provision of services related to leisure activities, if the contract provides for a specific date or period of performance;
  • for the supply of goods that are not prefabricated or that are made according to the consumer’s specifications, or which are clearly tailored to personal needs;
  • for the supply of goods that may spoil quickly or whose expiry date would quickly be exceeded;
  • for the supply of alcoholic beverages whose price was agreed at the time of the contract but which can be delivered only after 30 days, and whose value depends on market fluctuations beyond the trader’s control;
  • for the supply of newspapers, periodicals or magazines, except subscription contracts.
The right of withdrawal expires prematurely in the case of contracts:
  • for services that require payment, once the service has been fully performed and the consumer has expressly agreed before the start of performance that the trader may begin performance before the expiry of the withdrawal period, and confirmed awareness that the right of withdrawal is lost upon full performance;
  • for the supply of sealed goods not suitable for return for health or hygiene reasons, if the seal has been removed after delivery;
  • for the supply of goods that, after delivery, have been inseparably mixed with other goods due to their nature;
  • for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

4. Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
To:
Chronocash GmbH
Kurfürstendamm 35
10719 Berlin
E-Mail: niko@chronocash.eu



I/We () hereby give notice that I/We () withdraw from my/our () contract concluded for the purchase of the following goods () / the provision of the following service (*):

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.

5. Note
Please note: This English version is for information purposes only. The legally binding version is the German original. The place of jurisdiction is Germany.